New observability, evaluation, and simulation tools move organizations beyond basic automation toward a comprehensive hybrid workforce strategy ...

PALO ALTO, Calif., March 05, 2026 (GLOBE NEWSWIRE) -- Talkdesk (R), Inc., a leader in Customer Experience Automation (CXA), is tackling one of healthcare's toughest challenges by automating complex ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

The Talkdesk Ascend AI platform, through agentic artificial intelligence, gives companies access to advanced multi-channel and multi-lingual support for authentically personal 24/7 self-service ...

Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot's agentic ...

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka's goal to enhance customer engagement and provide exceptional quality support across multiple channels PALO ALTO, Calif. and ...

SAN FRANCISCO, CA--(Marketwired - May 17, 2016) - Talkdesk, the world's leading cloud-based call center software provider, unveiled several new products and features that make it easier for businesses ...

PALO ALTO, Calif. and HASSELT, Belgium, May 23, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves ...