The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and patient interactions that ...

Banks and other financial services combine omnichannel communications, artificial intelligence and automation to transform ...

eGain has introduced the eGain AI Agent for Contact Center, a new solution designed to enhance agent performance and customer satisfaction in contact centers. By providing agents with AI-driven, ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

New AI-Powered Assistant Makes Every Marketer An Expert Instantly NEW YORK, Dec. 16, 2025 /PRNewswire/ -- Integral Ad Science (IAS) today announced IAS Agent, a new AI-powered assistant that helps ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

2025 was supposed to be the year of "AI agents," according to Nvidia CEO Jensen Huang, and other AI industry personnel. And it has been, in many ways, with numerous leading AI model providers such as ...

Perion Networks this week extended the agentic capabilities of its "Outmax" AI agent from commerce, retail media and connected television platforms to a social platform with nearly 1.6 billion users ...

“By 2028, Gartner® predicts that 33% of enterprise software applications will include agentic AI, up from less than 1% in 2024, with at least 15% of day-to-day work decisions being made autonomously ...